Matching Appropriate Treatments to Consumers' Healthcare Needs, MATCH

Many Americans suffer from back pain for which no specific cause has been identified. Doctors in the United States do not have a standard toolkit of helpful treatments for addressing non-specific back pain. This contributes to frustration and unrelieved suffering for many patients and a sense of helplessness for many doctors. Recently, researchers in England developed a tool called "STarT Back" which helps doctors identify the types of treatments that are most likely to help patients with different pain experiences. This tool divides persons with back pain into three categories based on their answers to 9 simple questions about their pain and its effect on their lives. Doctors can then recommend treatments that are most likely to be helpful for patients in each category. This method has not yet been tested in the United States where healthcare is very different than in England. This project will test an enhanced version of the method at Group Health, a healthcare system in Washington State. OBJECTIVES: A research team at Group Health will test how well an enhanced version of the STarT Back method works for patients with back pain. Since this method is new in the United States it is important to find out if it meets the needs of patients and doctors, and whether it can be easily used in the doctor's office. The goals of this project are to: 1. Adapt the STarT Back method for use at Group Health, using its computerized health record system. 2. See how well the method works in three Group Health clinics, compared with three similar clinics where the method is not in place. We will learn from patients and doctors whether the method improved the treatment process and provided patients with greater relief from their back pain. 3. Share the results of this study with other groups, including patients, doctors, healthcare leaders, and other scientists. METHODS: It is important to understand whether using the method helps provide patients with more pain relief and improves their quality of life. We will invite patients visiting their primary care doctors for back pain to take part in the study. We will also ask doctors and care teams from these clinics to be part of this research. Patients who agree to be in the study will be asked questions about their back pain soon after their doctor visit and again 2 and 6 months later. These questions will be asked in a telephone or mailed survey. This information will allow us to see if using this approach in doctors' offices reduces pain and improves quality of life. We will also ask a small number of patients more in-depth questions to find out if there are ways we can improve this approach. Persons with back pain will be part of the research team. They will give their opinions about all details of the study, including the strategy for implementing the approach, the questions we ask patients and doctors, and how we report the results of the study.