Supporting Decision Making for Musculoskeletal Preference-Sensitive Care

Exclusion Criteria

• •People under 18 years of age at time of identification for the IVR filtering survey, approximately 6 weeks prior to the start of the study
• •People with invalid phone numbers or invalid mailing addresses based on automated review of those fields
• •People for whom Health Dialog has information of a request for no IVR, no Health Coach outreach, or mailings prior to the start of the study
• •People with claims based indication of spinal stenosis prior to the start of the study
• •People who have been targeted for any IVR outreach within 180 days of the initiation of the IVR filtering survey
• •People who have a Health Coach communication record, as documented in the Health Coaching application within 90 days of the start of the study
• •Any members of households who have a household member already selected for inclusion in the study
• •People for whom there is claims evidence of any one of the targeted surgeries prior the start of the study
• •People with no eligibility for services through insurer after the start of the study